Terms & Conditions
NASHVILLE CONVENTION & VISITORS CORP TERMS & CONDITIONS:
Bandwango, the Destination Experience Engine (Supplier) and Nashville Convention & Visitors Corp, dba NCVC (Partner) as the owner of Total Access Pass are providing the following “Definitions” pertaining to the Terms & Conditions.
Merchant: Refers to the Total Access Pass participants.
Voucher: Refers to the ticket within the Total Access Pass which the Merchant redeems from the customer for admission to the attraction, tour, or service.
TERMS & CONDITIONS:
Vouchers are redeemable for certain goods, services or experiences offered by, or facilitated through, the Merchant identified on the Voucher. The Merchant is the issuer of the Voucher and is solely responsible for all matters pertaining to the redemption and use of the Voucher. Furthermore, the Merchant is fully and solely responsible for the care and quality of all goods and services it provides to you and for any and all injuries, illnesses, damages, claims, liabilities and costs ("Liabilities") it may cause you to suffer, directly or indirectly, in full or in part, whether related to the use or redemption of a Voucher or not. You waive and release Bandwango and Nashville Convention & Visitors Corp, including their subsidiaries, affiliates, partners, officers, directors, employees, and agents, (collectively, the "Released Parties") from any Liabilities arising from, related to, or sustained in connection with any act or omission of a Merchant, its employees, agents, contractors, and invitees, in connection with your use of a Voucher or the goods, services or experiences a Merchant provides in connection with the Voucher. Services performed by the Released Parties are provided "AS IS" without warranties of any kind, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.
Privacy Policy
Customer information is collected for the purpose of processing your order. This information is kept confidential and is not shared except to the limited extent disclosure may be required under applicable law. Customer's first and last name will be shared with merchants for reporting purposes only. During checkout, we may ask you if you would like to receive marketing communications. If you opt-in, then you will receive communications according to what you opted into.
Refund Policy
Refunds or exchanges on unredeemed vouchers are on a case-to-case basis. The unavailability of the system at the time of need may qualify for a refund. Please contact NCVC at nashcvc@visitmusiccity.com or phone (800) 657-6910 Monday – Friday, 8:30 am – 5:00 pm CT. Bandwango customer service can be reached via email at support@bandwango.com.
EXTENSIONS:
Purchase Activation Extensions will be offered on a case-by-case basis only. Please contact customer service via email at support@bandwango.com
Third Party Refunds and Exchanges: Online Travel Agencies terms and conditions vary. Please see the third-party terms and conditions for details.
